Refund and returns policy

Last updated: 01/13/2024

Our store is committed to providing a positive shopping experience for our customers. This Refund Policy describes how we handle refund requests to ensure transparency and customer satisfaction.

1. Deadline for Requesting a Refund:

1.1. General Deadline:

Customers have 7 days from the date they receive their order to request a refund.
2. Refund Conditions:

2.1. Damaged or Defective Product:

We accept refund requests for damaged or defective products. We request photographic or video evidence for assessment.
2.2. Non-Receipt of Order:

If the customer does not receive the order within the estimated time frame, we are ready to investigate and offer options, including reshipment or a full refund.
2.3. Cancellation of Purchase:

We accept returns due to cancellation of the purchase, as long as the product is returned in adequate condition and the customer bears the return shipping costs.
3. Refund Request Process:

3.1. Contact Support:

Customers must contact our customer support via the “Contact” page on our website to begin the refund process.
3.2. Necessary informations:

To process the request, we require detailed information about the reason for the refund, including photographic or video evidence if applicable.
4. Processing Deadline:

4.1. Analysis and Response:

Our customer support will review each request and provide a response within 5 business days.
4.2. Refund Processed:

If the request is approved, the refund will be processed to [payment method used] within 3 to 20 business days.
5. Exceptions:

5.1. Non-Refundable Items:

Some items, such as custom or sale products, may not be eligible for a refund unless they are damaged or defective.
6. Order Cancellation:

6.1. Cancellation Before Shipping:

Orders can be canceled before shipping, with a full refund processed.

6.2. Cancellation After Shipping:

Orders shipped cannot be cancelled. In these cases, customers can follow the standard return process.
7. Contact:

7.1. Doubts:

For questions regarding the refund process, please contact us via the “Contact” page on our website.
By making a purchase in our store, you agree to the terms of this Refund Policy. We recommend reading carefully to understand the procedures and ensure a smooth experience.